| Q&A |
Purchase-related
Questions |
| How
long have you sold XWall and PopBeamer? |
| |
Longer than I can remember. I bought the
first MailBeamer from DataEnter
in Austria sometime in 1996, and I used it on a modem
router. The router took forever to connect, and MailBeamer
timed out before a connection could be made. I reported
my unusual problem (back then) to DataEnter, and 24 hours
later, I had a patch. Soon after, version X.XX +1 was
released with an adjustable time-out. We have used, sold
and maintained DataEnter products ever since. DataEnter
updates and upgrades the products constantly, ensuring
you get the best performance and features. They have never
charged an additional dime for these updates. Every upgrade
we installed was solid programming, and we never have
had any of DataEnter's programs cause any crashes. There
is a long list of large and small companies, universities
and schools which have used DataEnter products for years.
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| Where
do I get more info about the partitioning software? |
| |
We use Partition Manager and Drive Backup almost daily
and we're happy to share our experience with you. Please
call us for pre sales support. |
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| How
can I get mail server products for evaluation? |
| |
All products
we feature can be downloaded online. The downloaded copy
is the current full-featured version of the program. It
will perform with all features enabled for 30 days. If
you like what your see, we recommend purchasing the program
with our BUYNOW option, by e-mailing us or by calling
us. We get you the license fast. If you have any problems
setting the server up, just call or
e-mail us. |
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| When
do I need to purchase the program? |
| |
You can purchase the program from Ceratec
(EmailProfessor) anytime during the 30 days or even after
it stopped working without having to redo anything on
your setup. So, put it to the test. I'm sure you will
not be disappointed. |
| What
forms of payment do you accept? |
|
|
We currently accept Visa, Mastercard
and AMEX Over the phone and through our shopping cart.
In addition we offer Google Checkout and PayPal. Please
see our store pages listed in the top menus bar.
Your online order is processed
through our Ceratec Inc. secure shopping card.
The transaction is in US Dollars, on our US site, going
through the US Autorize.net credit card center and to
US banks. Your credit card information is strictly confidential
and is not kept on record by our company. We are incorporated
in the State of Texas since 1980. If you have any questions
please call us toll free 866-546-3434. |
| Where
can I get more technical support? |
| |
Ceratec Inc. (EmailProfessor) distributes
DataEnter, Paragon, Scan&Sort, Desknow and other
products in the US and Canada. We also handle tech support
for the US and Canada. You can e-mail, fax or call us.

- HelpDesk: http://support.ceratec.net/index.php
- E-mail:
support@ceratec.net
- FAX: +1 (480) 287-8355
- Phone: +1 (512) 285-2620
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| Q&A |
 |
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How do I route the info@mycompany.com to three people?
One of them wants the mail here and at home. |
| |
No
problemhere are the easy steps.
- Open SMTPBeamer administration.
- Set up the users with mailboxes
as usual. Set up a mailbox info@mycompany.com.
- Go to view and forwarding.
Add forward request from Info@mycompany.com to Person
1, 2, 3.
- Un-check the flag "Deliver
to original address."
- Add forward request for the
person who wants the mail at home, too. (jdow@mycompany.com
- jdow@aol.com)
- Check
the flag "Deliver to original address."
|
| We
have about 15 sales people. They are on the road off and
on, and they use AOL when they are not in the office.
How can we cover them with the SMTPBeamer? |
| |
- You have optionseven with AOL. You can forward
to a mailbox like AOL or Hotmail.
- Prossimple and secure.
- Consreply's from the field show AOL return
address.
You can make the mail server visible on port 80 and
enable the HTTP interface on SMTPBeamer.
- Prosreturn address is correct.
- Consjust another little hole in your firewall.
You can make it visible on port 25/113.
- Prosfull access to your mail server from outside.
- Conswe have reports that AOl and some others
block port 25 (SMTP).
- Consmore holes in the firewall.
Make it visible on port 25 only if you really need
to and if you do route it over a different IP. The reason
for that is that there are blacklists. Your IP address
will get on there, and the subscribers to the list will
block your messages in order to curb spam.
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|
| Q&A |
 |
| How
do I setup XWall? |
| |
XWall has more options then other spam filters
you may have seen. Installation, however, is still simple
and straight forward. Please read the online
manual before installing XWall. If you like to see
how the EmailProfessor installs XWall at client sites,
look at our
example installation. Our local customers are
typically 20-100 users. Of course, XWall can handle several
thousand users. This installation example will get you
started in the right direction. |
| How
should I start filtering the mail? |
| |
There are three main filters in XWall. You
should start with spam and block filters. The 3rd filter
is the Bayes filter. It learns from the other 2 filters.
So, before you start the Bayes filter in learn mode, you
should have the other 2 filters working well. For more
info about the function of these filters, look at the
online
manual. If you would like to see an
example configuration, we have a page showing you
how the EmailProfessor configures the filters for local
clients. |
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| How
do I handle problem domains like mail.com? |
| |
Blocking mail.com and other simple domain
names take a little more work, but it's possible to
do. The problem with mail.com is that the word mail
can be the ending of another domain name like HOTMAIL.COM.
In general, you would enter @mail.com, and that would
take care of the hotmail.com problem. However, that
will not block mail.com sub-domains So, to block these
subdomains, you need to enter a second block ".mail.com"
(note the "." before the word mail. That will
block the subdomains of mail.com but will not apply
to hotmail.com
|
| Should
I strip the signature when forwarding a message to the
Bayes filter? |
| |
Yes, you do not want to send your signature
and other things like the reply to:, from and so on
to the Bayes filter. Over time, these things will start
mounting up to a problem.
. |
| Can
XWall be an SMTP relay, and how do I manage it? |
| |
Yes, XWall can relay SMTP
mail. By default, out of the box the relay function
is turned off. We recommend a conservative approach
when enabling the relay function in XWall. In other
words, be careful and understand what you are doing.
You don't what to enable an unrestricted relay. Such
a relay would be abused by spamers in a matter of days.
Here are the relay options in XWall.
- Open relay
- Relay restricted to host names
- Relay restricted to IP addresses
- Relay for authenticated (NTLM) users
- Relay accessible via user name and password
The first three options are handled under XWall administration
(Mbadmin) go->view->options->relay. If you
check the first flag "ALLOW RELAY of SMTP MESSAGES,"
you are opening the relay to everybody. Usually, you
don't want to check that flag.
The option you see checked below will allow relay from
specific addresses. These addresses can be internal
or external. They also can include a range. For example,
to allow relay from address 192.168.1.1 through 192.168.1.254,
you would enter "192.168.1." (Note: without
the quotes but with the period).

|
| How
can I see how much spam XWwall is catching? |
| |
XWall writes great statistical files
in .csv format, which is read by most spreadsheets including
Excel. In XWall configuration, go to ->view-option-statistics.
You can tell XWall where you want the files to be written
to. The default is the XWall folder. The SMTP blocking
stats are a good idea if you use the recommended SMTP
blocking.

|
| What is
the best action for blocking the spam identified by the
RBLs? |
| |
XWall allows a number of different actions
for different filters. The EmailProfessor recommends
to use SMTP level blocking for filters like the spam
relays. Here is the reason and some scenarios.
99% of the mail caught by the spam relays is actually
spam. That leaves one message per 100 which is not.
So what can we do?
You could forward all the spam with a warning. That
may be a good idea for the first week to identify the
good in the bad bunch. After that, there will be few,
and you will send a lot of marked spam to your users.
That's probably not what you want to do as a final setting.
You could send it back to the sender with an explanation
why the message was returned. The "good" sender
can fix the situation and knows that you did not get
the message. BUT DON'T FORGET the other 99 messages
are spam, and most of them have fake return addresses.
They are going to bounce and bounce and bounce...You
get the idea. They can tie up your systems for some
time. If you really want to do that, set the retries
lower (view->options->advanced).
You can forward the message to the admin., mainly YOU.
Ok, let's say you have 3,000 users, and every user gets
20 spam messages a day. 3,000 x 20 = 60,000 messages
waiting for you in your mailbox every day...and do the
math for Monday! The option may work if you have only
a small user count and want to see how things are going
the first couple weeks.
In the long run, SMTP LEVEL blocking will probably
be your choice. XWall simply refuses the messages if
it does not pass the spam relay test. That means the
message does not get into your system. But the mail
server on the other end will send a non-delivery report
to the original sender. If that was a "good"
sender, they may contact you, and you can add them to
your exclude list. The "bad" spamersdon't
worry about them. They tie up the SMTP server on the
other end but not your system.
|
| How
do I run XWall as service? |
| |
- At the command line, change to the XWall directory.
- Type MBSERVER INSTALL
NOTE! As with all NT servers by default, they are installed
as LOCALSYSTEM. If you use NT authentication to protect
your SMTP relay, XWall will not be able to authenticate
the user. You must change the log-on setting for the
service.
- Go to control panel and select services (NT) or
admin. tools and services to 2000.
- Locate the XWall service (mbserver).
- Right click and select properties.
- Click on LOG ON.
- Change to domain user.
- Add user and password.
- Save/app.
Please note that as a service, you will no longer see
the log entries on the screen. I recommend enabling
the log features.
|
| What are
the stats on the bottom of the XWall screen? |
| |

Sent = Sent messages
Recv = Received messages
S-O = SMTP outbound queue
S-I = SMTP inbound queue
E-O = Exchange outbound queue
E-I = Exchange inbound queue
Con = Connection count
|
| Why
does XWall receive mail for one domain but not for my
other domains? |
| |
All domains hosted on Exchange need
to be listed in XWall under Admin->View->Domains
on Exchange. If you do not list them, the messages will
loop and receive a relay denied from XWall.
|
| I
want to keep a copy of all messages. Where does XWall
store them? |
| |
The "keep message option"
goes into a fixed directory ( HIST-IN and HIST-OUT )
This is the same as in the SMTPBeamer.
|
| Why will
Spamcop or other RBL services not find any spam? |
| |
They do find spam and plenty of it.
We did notice that for some customers, the function
seemed not to work. But a look at their log showed the
problem right away. Assuming your DNS is working right,
in almost every case, the firewall or proxy was to blame.
What happens is that some of these proxies pose as
the sending SMTP mail server to XWall or any other SMTP
receiver down the line. That means the spam relays check
the address of your proxy or SMTP firewall, not the
original sender. You need to allow XWall to receive
the mail directly from the sending SMTP server. XWall
has its own firewall features built in.
|
| Are there
other spam relays? |
| |
Yes, there are many others
with different purposes. Below, you will find a partial
list. Please note: these spam relays may or may not
work for your situation. Some of the relays will take
a long time to remove "Good guys" and may
lead to excessive false positives.
proxies.relays.monkeys.com
|
|
| xbl.spamhaus.com |
excellent! |
blackholes.wirehub.net
|
has some outdated data |
list.dsbl.org
|
|
china.blackholes.us
|
good for blocking the chinese symbols |
| taiwan.blackholes.us |
good for blocking the chinese symbols |
korea.blackholes.us
|
good for blocking the chinese symbols |
|
| How can
I test my relay or make sure I don't relay? |
| |
Basic Testing
Use the following procedure to make sure that communication
between the Host and IMC is working.
NOTE: Press ENTER after you type each line.
Start a Telnet session by using the following command:
telnet 125.125.0.4 25 (substituting the above IP)
If this works, you receive the following response from
the IMC:
220 site.company.com Microsoft Exchange Internet Mail
Connector version number of the IMC
Begin communication by typing the following command:
HELO test.company.com
You receive the following response:
250 OK
Type the following command to tell the IMC whom the
message is from:
MAIL FROM:<Admin@po1.company.com>
You receive the following response:
250 OK - MAIL FROM <Admin@po1.company.com>
Type the following command to tell the IMC whom the
message is to (use a valid Microsoft Exchange recipient's
SMTP address).
RCPT TO:<User@Site.Domain.Com>
| To
see if your setup is an open relay, type in an
outside address -> johndoe@yahoo,com
Instead of the ok, you
should get a relay denied. |
You receive the following response:
250 OK - Recipient <User@Site.Domain.Com>
Type the following command to tell the IMC that you
are ready to send data:
DATA
You receive the following response:
354 Send data. End with CRLF.CRLF
Type the following command to add a subject line:
Subject: test message
Press ENTER two times. You will not see a response
from this command.
NOTE: The two ENTER commands conform to Request for
Comments (RFC) 822, which states that 822 Commands must
be followed by a blank line.
Type the following command to add message body text:
This is a test message
You will not see a response from this command.
Type a period at the next blank line, and then press
the ENTER key.
You receive the following response:
250 OK
Close the connection by typing the following command:
QUIT
You receive the following response:
221 closing connection
If you receive a "500 Command not recognized"
error message for any of the preceding commands, it
means that the IMC does not recognize what you typed
because of a syntax error or invalid command.
Log on to the Microsoft Exchange client mailbox for
the user you sent the message to in Step 4. If your
test message is there, the inbound IMC communication
is working.
If any error messages appear in the application event
log, or if there are problems receiving the message,
check the configuration or the communication to the
host.
I found this test at a Microsoft site. http://support.microsoft.com/default.aspx?scid=kb;en-us;q153119 |
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|
|
Useful e-mail tests & spam-related links |
| |
This test sends an e-mail with the EICAR
test file. This is not a virus but a test which triggers
all popular virus scanners.
A link to OpenRBL.org. It takes a bit getting used
to, but it checks a lot of RBL's.
Check if you're listed on the DSLB spam relay
Test an IP address for being listed on SPWES.
A lists of the 50 worst spam sources...well, the good
news isyou have XWall.
Another spam relay supported by XWall
This test checks for an open relay on your server.
If one or two tests fail, you may have a protected relay.
The test may find it when trying to relay within your
domain. That would be acceptable.
Good information on how the Bayes filter works
Our project ESAT E-mail Spam Analysis Tool is now two
weeks in the making. It will be a premier tool to tweak
your XWall spam filter. |